Refund policy


MASCHIC21 – Return & Refund Policy

Returns
We want you to love your MASCHIC21 pieces! If for any reason you are not completely satisfied, you may return unworn, unwashed, and undamaged items within 14 days of receiving your order.

How to Return

  1. Contact us at [your email] to initiate your return.

  2. Include your order number and reason for return.

  3. Ship the item back in its original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges
Exchanges are available for different sizes or styles, subject to availability. Please email us to arrange an exchange.

Refunds
Once your return is received and inspected, we will notify you of the approval. Refunds will be processed to your original payment method within 7 business days. Shipping costs are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

  • Sale items or gift cards

  • Items that have been worn, washed, or damaged

  • Final clearance products

Defective or Wrong Items
If you receive a defective or incorrect item, please contact us immediately. MASCHIC21 will cover return shipping and ensure you receive the correct or replacement item.